WebsitePlannerPro RSS Feedhttp://www.websiteplannerpro.comimages/WebsitePlannerPro.jpgWebsitePlannerPro.comhttp://www.WebsitePlannerPro.com/ en-us Copyright 2010, WebsitePlannerPro by Verbeta Wed, 22 Feb 2012 20:31:21 PSTWed, 22 Feb 2012 20:31:21 PSTbar5 Reasons to Plan Website Content Before Designhttp://www.websiteplannerpro.com/by Dianne Edleman, PhD

Many small business owners believe that hiring a Website designer is the first step in creating or updating a Website. This is a misconception that can cost you time, money and oftentimes a lot of frustration. Here are five reasons why you should plan your Website content before you even start interviewing designers.

1. It's not their job.
Website designers are graphic artists. They create the look and feel or "skin" of a Website: e.g., its page layouts, color schemes, typography, and other graphic elements. Rarely, if ever, do independent Website designers recommend content or get involved in the content planning process. It simply isn't their job or expertise.

If you need help planning the types of pages, features, functions and information you want on your Website, you'll be far better served hiring a content specialist who can assess your goals and objectives, research at least a few dozen peer sites, discuss content possibilities with you, and perhaps even write your material. You can also stop by www.websiteplannerpro.com and see about getting a content planning workbook designed specifically for your business.

2. Content planning guides your choice of designers.
Website designers differ greatly in their skills, talents, and experience. Without determining in advance exactly what you want to include on your site, you may be seduced by an attractive portfolio or a low-price bid into hiring one who simply isn’t capable of fulfilling your current or short-term future needs.

Perhaps nowhere does this happen more often than with homeowner association Websites, as Jason King, owner of CondoSites.net, can well attest. “Many HOA board members use a volunteer or local acquaintance to build their community Website, only to discover later that features like dues payment systems, discussion forums, and electronic forms are over that person’s head. It’s a shame, because specialists like me not only make those things surprisingly affordable, but easy to manage.”

The importance of using a content plan to screen for the right designer can’t be overemphasized. One of the most common and costly scenarios small business owners encounter is having to hire another, more capable Website designer later to fix or entirely redo what the first one did poorly.

3. Form (and cost) follows function.
Good Website design is always driven by the owner's goals and objectives. A good content planning process will help you clarify what these are for you, so you can evaluate content ideas for their potential helpfulness and then guide your designer accordingly.

For example, if you're building a dental practice, you might consider including a database-connected free offer contact form for new patients. If your practice is full, you may not need it; but you may consider it worthwhile to include submittable e-forms, an appointment-setting widget, or a bill-pay system to reduce your operating costs.

4. Comprehensive plan, comprehensive quote.
The cost of building a Website is a concern for virtually everyone. You want an accurate quote from the start and you want your designer to stick to it. Realistically, this can only happen by providing him or her with a comprehensive plan: one that lists all the pages, features and functions you want, ideally in order of priority, at the start of the project.

The all-too-common alternative–arriving at an oral agreement with your designer after only one or two casual conversations–opens the door to scope creep: asking for substantial additions or changes to your Website days, weeks or even months later, without being prepared to pay for the extra time they’ll require to implement.

5. An invaluable project management tool.
Creating a small business Website can be a complex undertaking for everyone involved: the designer, the builder, the copywriter, and the owner. When you consider that, in most cases, each person on the team has other responsibilities to attend to in addition to your site, it’s easy to see how little tasks or details can get missed.

A detailed content plan minimizes missteps and omissions. It provides each team member with both a schedule of “to do” items and a status report of completed ones, which ultimately ensures that your Website is truly complete as planned at launch.

Want to learn more about Website content planning or Website planning in general? Visit www.websiteplannerpro.com. You'll find other helpful articles here and you can always contact us with any questions you may have.

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Dianne Edleman is the founder and owner of WebsitePlannerPro, producers of Website content planning workbooks for small businesses, professional practices, and non-profit organizations. For more information, visit www.websiteplannerpro.com.]]>
Tue, 28 Dec 2010 12:00:00 PDT
Understanding Website Development Roles—Including Yourshttp://www.websiteplannerpro.com/
There are several roles commonly associated with the development and maintenance of a small business Website:

* Content Planner
* User Experience Planner
* Designer
* Builder
* Copywriter
* Copyeditor
* Website Host
* Day to Day Website Management

Understanding how these roles differ will help you determine the types of professional assistance  you may need and will also help you manage your expectations.

Content Planners are individuals who determine what to include on a Website: i.e., what types of pages, information, photographs, forms, links, and other visual and textual elements. Small business owners typically perform this role themselves. They may consult with associates or marketing communication experts; but because they know their business best--their subject matter, clientele, competitors, market conditions, and more--they are ultimately and naturally responsible for everything that appears on their Website.

User Experience Designers are individuals who help plan the design, functionality, and content of a Website from the user’s perspective. Ideally, they apply knowledge gleaned from client interviews, user research and prior experience to help ensure that a site is easy and pleasurable for visitors to use and that it satisfies their needs. Dedicated user experience designers generally work for interactive agencies or subcontract to larger Website development firms. On small business Website projects, the user experience design role is generally shared by the members of the development team, each according to their special expertise.

Website designers are graphic artists. They create the look and feel or “skin” of a Website’s pages: e.g., the appearance of the masthead, navigation buttons, text and photo areas, and so forth. Some Website designers have rudimentary building or programming skills and may construct their clients’ Websites themselves. More often, however, they outsource the programming work to more qualified others. Rarely, if ever, do Website designers get involved with planning content.

Website builders are programmers. They use computer language and software to write the behind-the-scenes instructions that make everything appear and function on a Website. Programmers typically work for Website development firms or subcontract to designers. They rarely interact with clients in the design phase, but they may work with them after their site is up and running to handle any technical glitches that may arise and to perform certain maintenance tasks such as updating security software and optimizing file systems.

Copywriters are people who write Website content, in addition to other types of business communications. They may be employed by a marketing agency. They may work as subcontractors to Website designers or development firms. They may work directly with clients on a freelance basis. Highly experienced copywriters may be qualified to help with content research and planning, as well as with writing.

Copyeditors are individuals who revise Website content as necessary. They rewrite or refine copy produced by subject matter experts. They proofread, correct grammatical errors, and fix typos. In some cases, they update information over time. In many cases, the copyeditor and copywriter are one and the same.

Website Hosts are companies that store Website files on their servers and make those files (i.e., the collective elements of Web pages) available on request to people searching for them on the Internet. In many cases, they also help their customers acquire domain names and provide them with access to a wide variety of Website building and management tools. Website hosts generally charge monthly or yearly fees. The more sophisticated their offerings and customer support, the higher their fees.

Day-to-day Website management used to be the domain of Webmasters, people who would fix glitches such as typos or broken links, post updated content, and respond to inquiries from visitors. Today, with the rising popularity of CMS (content management systems—see below), this role is fading out. For small businesses especially, copy corrections and content updates are now routinely managed by the Website owner or an assigned staff member. Technical problems that can’t be resolved locally are generally fielded to a systems administrator, sometimes the programmer who built the site, otherwise a consultant who specializes in this area.

WEBSITE DEVELOPMENT FIRMS

Website development firms are companies that provide or coordinate a mix of Website-related services. They generally have at least one dedicated designer on staff; they may employ one or more programmers, but sometimes outsource the programming work; and they may offer Website hosting. If they provide additional services such as user experience testing, search engine optimization, performance analytics and marketing, they are usually referred to as interactive agencies.

Some Website development firms will examine a few sites in a client’s business category in order to develop a more content-realistic prototype home page. Others may know professional content planners whom they can refer to their clients. Most, however, do not get deeply involved with content planning. For the services they do provide, they work with and charge clients in a variety of ways.

Custom Developers. Some Website development firms design and build fully-customized Websites for their clients at a cost based on billable hours. They vary widely in their experience, design talent, and capacity for building sophisticated interactive features, and they generally charge for post-launch technical support.

Website Package Developers. Other development firms design and build semi-customized Websites using templates and content management systems,* and may host Websites, as well. Their Website design and building charges are generally lower than those of custom design shops; but if they do provide hosting, their monthly fees are usually higher than those of dedicated hosting companies.

Niche Market Developers. Still other firms specialize in producing and hosting Websites for a specific type of business. They offer customers a choice of page templates and an easy-to-use content management system, and generally provide ongoing customer support. Some charge a very modest one-time set-up fee—as little as a few hundred dollars or less—while others do not. These companies make their money through their monthly hosting and maintenance fees, which can range from $25 to $150 per month.

* Content Management Systems (CMS) are applications that enable users to create template-based Websites and store, upload, and manage Website content. Many Website designers and developers today use CMS applications in lieu of dedicated Website building programs like Adobe Dreamweaver. Those that do generally provide their clients with some training in how to use them for adding, modifying and deleting pages, page components, and copy. Among the most popular CMS applications are Joomla!, Wordpress, and Drupal. They are free (open source) for both professionals and do-it-yourselfers to download.

CMS upsides: They offer a wide range of “themes” or Website templates from which to choose; they allow for saving and filing portions of page content (like an event calendar) for easy updating; and they can be used to write blogs. In the hands of experts, they can also be customized in any number of ways.

CMS downsides: They can be difficult to download if they are not acquired through a hosting service; many of their component-based templates tend to have a choppy, “don’t-know-where-to-look-first” appearance; and the learning curve for using them to create e-commerce Websites can be daunting for inexperienced users.

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For more information, contact us at www.websiteplannerpro.com.]]>
Thu, 23 Dec 2010 12:00:00 PDT